Privacy Policy
Last updated: 4 August 2026
This policy explains what Traders Zone collects, why, where it is stored, and who else processes it. It is written to be accurate about the actual system rather than generic.
Who we are
Traders Zone is operated by Prabhanjan Sharma, Room 207, Jai Bheema Nagar, Chikka Madivala, 1st Stage, BTM Layout, Bengaluru, Karnataka 560068, India. For any privacy question or request — including access, correction or deletion — contact support@traders-zone.in.
What we collect
Account information
When you sign in with Google we receive your email address, name and profile picture. We never receive your Google password.
Information you upload
Trade history you upload as CSV or XLSX — instrument, side, quantity, prices, fees, timestamps and the resulting profit or loss. We store the file name and row count, and the parsed trades. We never ask for exchange API keys and cannot access your exchange account or move funds.
How you use the product
Conversations with the AI assistant (your messages and its replies), which features you use, prompt counts, token usage and error records. We keep these to operate quotas, diagnose faults and improve the product.
Technical information
Your IP address and browser user-agent at sign-in and for each signed-in device. We use this for security, to enforce the device limit on paid plans, and to detect account sharing or abuse.
Where it is stored
Our database is hosted by Supabase in the ap-northeast-2 (Seoul, South Korea)region. Your data is therefore stored and processed outside India. Application servers are hosted by Render, and the website is served by Cloudflare.
Who else processes your data
- Supabase — authentication and database hosting.
- Google — sign-in, and the Gemini AI model. Your chat messages and the market context around them are sent to Google to generate replies. Do not put anything in chat you would not want processed by a third party.
- Render — application hosting.
- Cloudflare — website delivery.
- Mixpanel — product analytics (EU region).
- Razorpay — payment processing, once paid plans are live. Card details are handled by the payment provider and never reach our servers.
- Binance — market data. Requests carry no personal information about you.
What we never do
- We do not sell your personal data.
- We do not connect to your exchange account or hold funds.
- We do not place trades on your behalf.
Your rights
You may request access to, correction of, or deletion of your personal data, and you may withdraw consent. Write to support@traders-zone.in and we will respond within a reasonable period. Deleting your account removes your profile, uploaded trades, conversations and workspace.
Staff access
A small number of administrators can access account records to provide support, investigate abuse and resolve billing problems. Such access is logged. We access the content of your conversations or uploads only where it is necessary to resolve an issue you have raised, or to investigate a serious breach of our terms.
Retention
We keep your account, uploaded trades and conversations for as long as your account is open. You can delete any of it at any time.
Usage and diagnostic records — prompt counts, token usage, error records and sign-in IP addresses — are kept for up to 12 months, then deleted. We keep them that long to operate daily quotas, investigate abuse and diagnose faults.
Closing your account removes your profile, uploaded trades, conversations and workspace. Where the law requires us to keep a record — tax and accounting rules oblige us to retain payment records for several years — we keep only that minimum and nothing else.
Changes
We will update this page when the product changes and revise the date above.