Refund & Cancellation Policy

Last updated: 4 August 2026

Free tier first

Traders Zone has a free tier. We strongly encourage using it before paying — it lets you scan your own trade history and try the AI assistant, so you can judge whether a paid plan is worth it to you.

Cancelling

You can cancel a subscription at any time from your account settings. Cancellation stops future renewals. Your plan remains active until the end of the period you have already paid for, after which the account reverts to the free tier. Your data is not deleted when a subscription ends.

Refunds

We will refund a payment in the following cases:

• Duplicate or incorrect charge — refunded in full.
• The paid features did not work and we could not fix it within a reasonable time after you reported it — refunded in full for the affected period.
• Cancellation within 7 days of a first subscription, where usage has been minimal — refunded in full.

We generally cannot refund:

• a period that has been substantially used;
• dissatisfaction with the analysis or with trading outcomes — Traders Zone is an analytical tool and makes no promise of profit;
• accounts closed for breach of the terms.

How to request one

Email support@traders-zone.in from the address on your account, with the payment reference. We aim to respond within 3 working days and to process approved refunds within 7–10 working days. Refunds are returned to the original payment method by our payment provider.

Failed renewals

If an automatic renewal fails, we retry for a short period and notify you. If it still fails the plan lapses to the free tier — you are not charged for a period you did not receive.